🇺🇸 Privacy Policy

Effective Date: January 1, 2026

Introduction

Welcome to SongAo Peptides. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, place an order, or communicate with our customer support team.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

To provide our services efficiently, we may collect the following categories of information:

Personal Information

This may include:

• Full Name
• Email Address
• Shipping Address
• Billing Address
• Telephone Number
• Company Name (if applicable)

Order Information

When placing an order, we may collect:

• Order Number
• Purchased Products
• Order History
• Shipping Method
• Delivery Status

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Language Preferences
• Pages Visited
• Date and Time of Access

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders.
• Arrange shipping and delivery.
• Respond to customer inquiries.
• Improve website performance and user experience.
• Maintain account security.
• Prevent fraud and unauthorized transactions.
• Comply with applicable laws and regulations.
• Communicate important service-related updates.

We only collect information that is reasonably necessary to provide our services.

Payment Security

To protect customer payment information, payments are processed through secure third-party payment providers.

SongAo Peptides does not intentionally store complete payment card information on its own servers unless necessary for lawful business operations.

All payment transactions are protected using industry-standard encryption technologies where applicable.

Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences.
• Improve website functionality.
• Analyze website traffic.
• Enhance user experience.
• Maintain website security.

Most web browsers allow you to disable cookies through browser settings. However, some website functions may not operate properly if cookies are disabled.

Information Sharing

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

Information may only be shared when necessary with trusted service providers involved in:

• Payment processing
• Shipping and logistics
• Website hosting
• Technical support
• Legal compliance

These providers are expected to protect your information and use it only for the services they provide.

Data Protection

We implement reasonable administrative, technical, and organizational safeguards designed to help protect personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of electronic transmission or storage can be guaranteed to be completely secure, we continuously work to maintain appropriate security measures.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders
• Provide customer service
• Meet legal obligations
• Resolve disputes
• Maintain business records

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Object to certain data processing activities.
• Request information about how your data is used.

To exercise these rights, please contact our customer support team.

Third-Party Links

Our website may contain links to third-party websites for customer convenience.

SongAo Peptides is not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Children's Privacy

Our website is intended for adults and professional users.

We do not knowingly collect personal information from children under the age required by applicable law.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

Policy Updates

We reserve the right to update this Privacy Policy from time to time.

Any changes will become effective upon publication on this page.

Customers are encouraged to review this policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

SongAo Peptides

Email: support@songaopeptides.com

Business Hours:

Monday – Friday

09:00 – 18:00 (GMT+8)